The award was presented to the Ithmaar Bank
Deputy Chief Executive Officer, Abdul Hakeem Al Mutawa, by the WUAB Chairman,
Dr. Joseph Torbey, in the presence of the WUAB Secretary General, Wissam
Fattouh, at a lavish ceremony hosted in Beirut, Lebanon.
Ithmaar Bank earned the prestigious award
following a comprehensive selection and review process that was conducted by a
committee of high-level economists and banking professionals, as well the
research department of the Union of Arab Banks (UAB) and the WUAB.
“It has been, in many ways, a period of
tremendous growth for us at Ithmaar Bank, and we are pleased that our growing
success has earned the Bank regional praise and recognition,” said Al Mutawa.
“This, in turn, also helps reinforce Bahrain’s reputation as a key banking and
financial services hub in the region,” he said.
“The award is a reflection of the
importance we attach to customer satisfaction,” said Al Mutawa. “We listen
closely to our customers and work hard to ensure we meet or exceed their
expectations – and our award-winning personal finance offering is a result of
this very commitment to customer service excellence,” he said. “We recognised, for example, that our
customers demand quick approvals, faster turnaround times, competitive profit
rates and accessible branches - so we tailored compelling personal financing
offerings that were specifically designed to meet their requirements,” said Al
Mutawa. “Throughout the year, we also launched various special offers on our
personal financing products,” he said.
“Ithmaar Bank operates one of the largest
retail banking networks in Bahrain, with 16 branches and 42 Automated Teller
Machines (ATMs) in strategic locations around the Kingdom,” said Al Mutawa.
This makes us one of the most accessible banks in the Kingdom, and puts us at a
unique position to better serve our customers,” he said.
Fattouh congratulated Ithmaar Bank on
winning the award and wished the Bank continued success.
“The Arab Banking Awards celebrates
achievements of excellence across the Arab Banking sector,” said Fattouh.
“Winning the Best Bank for Personal Finance in Bahrain category is testimony to
Ithmaar Bank’s commitment to excellence in customer service, and we
congratulate them on this major achievement,” he said.
“Ithmaar Bank was selected by a high-level
committee of regional economists and bankers, as well as the WUAB and UAB
research teams,” said Fattouh. “It is a great achievement, both for the Bank
and for Bahrain’s banking and finance industry,” he said,
The WUAB is a prominent Arab Forum that is
patronized by Arab leaders of economics and finance, as well as influential
banking pioneers, top experts, successful businessmen, remarkable professionals
and brilliant entrepreneurs. WUAB, a sister organization of the UAB, is a
non-profit, Non-Governmental Organization (NGO)) that enjoys the privileges,
immunities and exemptions extended to regional and international organizations
operating under the Arab League. The UAB enjoys full financial, administrative
and organizational autonomy. It is considered the true representative of the
Arab banking and financial community, and the major supporter to Arab banks and
financial institutions as well as the Arab mutual banking institutions.
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